My Hafele ceramic cooktop is scratched or cracked...

The range of Hafele ceramic cooktops are made using a durable ceramic glass and whilst the material is more resistant to damage than traditional glass, it can still be damaged through impact or scratching.


Please note... 

– Scratches are often caused by using cookware with rough edges. Please ensure pots and pans have smooth bases. 

– Glass cracks are typically caused by impact damage or improper installation (such as incorrect cooktop cutout size placing unwanted pressure on cooktop and glass).

- The edges of the cooktop are most prone to chipping from pots or cookware making contact- always be careful when lifting and placing your cookware on to the glass surface.
- Damage is not covered under the manufacturer's warranty.

Please check with your qualified installer or contact our Customer Care Team on 1300 33 4357 for more advice. 

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