My Sôlt Heat Pump Dryer isn't drying my clothes to the dryness level i'd like...

Warm clothes that have just come out of your clothes dryer may feel damper than they actually are. If the laundry is still wet after it has cooled down, please try the following solutions to see if one will solve the problem.
You can view our interactive troubleshooting guide for Heat Pump Dryers here, or alternatively check the following information below. 

Make sure to use the appropriate drying program

The selected program may not be suitable for the type of laundry loaded in to your dryer. Check the care labels on your clothes and your user manual for the most appropriate program. Select additional functions if needed.

If the procedures described above do not work, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.  

Avoid overloading the appliance

Clothes dryers come in various load capacities. Overloading the appliance will affect performance and may prevent laundry from drying completely. If you suspect this to be the case, run the appliance with a lighter load.

Please check your user manual for the program and its specific laundry capacity.

Ensure you clothes are well spun within your washing machine

Always ensure your clothing has been well spun within your machine to remove as much water content as possible. Never try drying hand-washed clothing that hasn't been spun, as there will be too much water for the dryer to try and remove. Simply hang these items out to air dry.


Make sure the clothing items you are trying to dry are suitable for your dryer

Not all clothing types are suitable for use within dryers. Additionally, heavy items such as doonas, blankets and other think fabric types are typically not suitable for drying within dryers as they trap too much water content. Refer to your user manual for more information.


Check that the appliance is cleaned properly  

The cleanliness of your heat pump dryer and it's sensors, will greatly effect your dryers performance.

Check that the lint filter empty and remains unblocked

Your dryer might not be able to dry laundry completely if the lint filter is clogged. The lint filter gathers fluff and fibres from clothes and needs to be cleaned after every drying cycle. The lint filter is located on the inside rim of the door. 

To clean the lint filter, open the door and pull the lint filter upward to remove it. Remove the lint gathered on the screens by hand or with a soft cloth. If the filter is heavily clogged, wash it under the tap with warm water. Allow it to dry completely before reinstalling and using your dryer. Before placing the filter back in its housing, give the housing itself a wipe as lint also gathers in this area.


Check the base filter is clean- (Condenser & Heat Pump only)

Heat pump and condenser dryers have an additional filter located behind a flap at the base of your dryer- referred to as a base filter. A blocked base filter may cause longer drying times. These filters catch fluff and fibres that get through the initial lint filter. The base filter needs to be cleaned periodically- depending on how frequently your dryer is used.

  • Open the flap at the front of your dryer.
  • Un-screw the locking levers by turning them towards each other.
  • Remove the plastic base filter and clean the base filter thoroughly using a lightly damp cloth.
  • Re-install the base filter and lock into place using the locking levers.
  • Close the filter cover door, until it locks into position.


Clean the heat exchanger- (Condenser & Heat Pump only)

As necessary, or at least once every two months, you should remove the fluff from the heat exchanger using a sponge or soft brush. The heat exchanger is located directly behind the base filter and visible when you remove the base filter.

When doing this, please wear gloves to protect your hands. You can also use a vacuum hose to remove any residual lint and grime that may have built up on the condenser/heat exchanger.

Clean the moisture sensor- (Condenser & Heat Pump only)

Within your clothes dryer is a small moisture sensor. It is located within the inside of the drum (on the far side of the lint filter)- pictured below and location indicated by the red arrow.

Periodically give this a wipe with a clean cloth to remove any lint.


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