The range of Hafele ceramic cooktops are made using a durable ceramic glass and whilst the material is more resistant to damage than traditional glass, it can still be damaged through impact or scratching.
– Scratches are often caused by using cookware with rough edges. Please ensure pots and pans have smooth bases.
– Glass cracks are typically caused by impact damage or improper installation (such as incorrect cooktop cutout size placing unwanted pressure on cooktop and glass).
- The edges of the cooktop are most prone to chipping from pots or cookware making contact- always be careful when lifting and placing your cookware on to the glass surface.
- Damage is not covered under the manufacturer's warranty.
Please check with your qualified installer or contact our Customer Care Team on 1300 33 4357 for more advice.